News Duncan Faithfull G3 Pulse Podcast: Reflections on how the Gaming industry has fared in 2022, driving forward, product innovation, and G2E Duncan Faithfull, EVP, Gaming Business Leader and CCO of Quixant talks with Lewis Pek of G3 about ongoing supply chain challenges, how Quixant is pivoting to support the Gaming sector and looking forward to G2E and beyond. Duncan, how would you define 2022 at this point as we look ahead beyond the summer? What's improved - what's stayed the same and what's proving challenging? I’d say that 2022 has continued the challenges of the last couple of years. At the start of the year, we all expected the supply chain challenges to improve, but the reality is that they’re with us for some time yet. Quixant’s response has been to focus our attention upon providing support for our customer base. We recognise that availability is king right now as customers seek to ramp up production to meet positive market sentiment. Our engineering efforts, therefore, have been concentrated around ensuring that we offer sustainable supply chain solutions. My belief is that 2022 presents an exciting opportunity as Gaming environments ‘normalise,’ but there is a lag between expectations as they unfold in the present and the long-term reality. Quixant’s focus on availability ensures that we are prepared for the next few years, not just 2022. What supply, price and inflationary pressures are we seeing in the market in regard to components? We're already seeing average machine prices rising as manufacturers pass on costs to operators - have we peaked or are we still climbing - and what's are the drivers? Speaking for Quixant, the vast majority of our products have around 1,000 individual components, and it only takes one of [...]

News Quixant announces the launch of its new UK-based service centre to enhance every stage of the customer journey Quixant launches a new hardware repairs service to expedite and streamline the process for its EMEA customers, in its pursuit to always enable customers to deliver the ultimate gaming experiences. With persisting supply chain challenges and extended lead times making building finished products a challenge for the industry, allied with an increase in demand across the majority of global markets,Quixant noted an increased importance and emphasis on the servicing of products, as customers’ stock of replacement products became increasingly limited. Discussing the need to enable its customers to turn around products quickly and return machines to full operation and mitigate the increasing costs of shipping products internationally for repairs, Quixant identified a need to provide a UK-based repairs Service centre to best support its EMEA customers as the market continued to rebound. Quixant is delighted to launch the partnership with Teknotronik, the leading provider of electronics repairs, who draw from unparalleled experience in servicing the industry. After almost a year of exploration, working closely with our teams conducting repairs in Taiwan, developing processes, and SOPs, and conducting extensive trials, the new service will be available from mid-July. The new centre will benefit customers in the EMEA territories with some top-tier UK Quixant customers – particularly in the pub sector – and customers in the EU already benefiting from the new offering. Taiwan will remain the primary repair centre for customers in Australia and the Far East and our dedicated US local facility will continue to serve customers in North America and LATAM. Leo Bateman VP of Business Development for EMEA commented: “As supply chain challenges persist, we have been proactively redesigning our products [...]

News Jon Jayal G3 Pulse Podcast#3: Continuing supply chain challenges, ICE and 2022 innovation Jon Jayal, CEO of Quixant speaks to Lewis Pek of G3 about supply shortages, Quixant product roadmap, ICE and the landscape of innovation for 2022 and beyond. After yet another difficult year, what positives have you taken from the events Quixant exhibited at in 2021? Quixant exhibited at the G2E show in October last year thanks to the enormous efforts of our US team. And while I think it was a different show for everyone, what was desperately needed was the opportunity for face-time with customers after such a long break. Quixant’s Chief Technology Officer, Abhinay Bhagavatula, and our US-based team were able to meet customers, demonstrate Quixant’s latest products and reconnect with customers – thanking them for their business during the pandemic and discussing what lies ahead in 2022. What have you made of the decision to postpone ICE – what’s been the impact on Quixant – both upon your announcements and plans for 2022? On the products side, Quixant hasn’t changed any of its planned announcements and roll-outs in 2022. We are continuing full-steam ahead, despite the news that ICE is not now taking place in February. Of course, it is disappointing that we are not able to participate in ICE in February as planned. We had all hoped that we’d be able to draw a line under COVID-19 this year, but unfortunately that’s not possible right now. Quixant has supported ICE for many years and know that a well-attended ICE is great for our industry. We will continue to support the industry and the show, if that’s what the industry desires, but there’s lots of uncertainty around the new dates, and low attendance will [...]

News Emerging Insights 2021: Jon Jayal interview with Fantini Research Watch this exclusive interview where Jon Jayal, CEO of Quixant speaks to Frank Fantini of Fantini Research about supply chain challenges, emerging insights, and how Quixant is positioning to continuously support the gaming industry. Contact us to explore how Quixant can support you throughout these challenging times.