News Duncan Faithfull G3 Pulse Podcast: Game-changing Technology – Delivering the ultimate player experience. Quixant is to unveil a range of new Intel-based products at ICE London that build upon the launch of its new cabinet range G3 speaks to Quixant’s Chief Commercial Officer, Duncan Faithful, about the ongoing supply chain issues that continue to linger from the pandemic, but also the optimism that’s driving the gaming industry forward into 2023 and towards a spectacular ICE London exhibition. Looking back to 2022, how would you summarise the year for Quixant? I think 2022 was a year of transition - and from the point of view of the industry, the two big gaming shows - ICE and G2E - mirrored the developments that we saw across the year. ICE London in April was an event dominated by online and sports betting, and for Quixant, it was also the first time in many years that we didn’t take a booth, but observed from the show floor. Fast forward six months to G2E, however, and it was a completely different experience. Despite the fact that all of our new product development (NPD), which we will see at ICE this year, wasn’t on show at G2E, the nervousness from ICE in April had been replaced by optimism. Our booth was rammed and the attitude from customers was: “lets go for it!” The industry is raring to go, but have the supply issues that dogged us throughout the pandemic gone away yet? I think the industry is right to still be a bit cautious on that front. Having just been to Taiwan and talking to several suppliers in China, we are not out of the woods yet in terms of all of the component issues we’ve talked [...]

News Abhinay Bhagavatula G3 Pulse Podcast: Reflections on G2E, the state of the Gaming industry approaching 2023, the supply chain situation and the launch of Quixant's turnkey cabinets Abhinay Bhagavatula - EVP Gaming Business and CTO, Quixant – G3 Pulse podcast Quixant exhibited at G2E 2022 in Las Vegas - what are your impressions of the show - and of the market in general? The last couple of years have been challenging for everyone in the Gaming industry - including the gaming exhibitions. However, this year’s G2E was one of the best shows in recent times, which is remarkable considering the challenges the industry has faced. What I found most interesting about the event this year, was the industry reset that has taken place. We have seen surging demand in new and existing markets over the last 12 months and G2E confirmed this trend. It was great to see that Gaming has reclaimed its pivotal role in mainstream entertainment - especially in Las Vegas - where business is overwhelmingly positive right now. For a long time G2E has been a barometer used by Gaming suppliers, distributors, and operators to define their roadmap for the future, and it was fantastic to engage in positive conversations once again on the exhibition floor. We look forward to a very positive period of growth as we head into 2023. At the show Quixant launched a new range of cabinets - Quantum and Qinetic - what’s the background to the launch of the cabinets, and the reason for creating cabinet hardware at this time? Conversations with customers have increasingly focused on sports betting, land-based and retail markets. Quixant’s new Quantum range of products services the VLT and EGM side of the market, while Qinetic focuses on [...]

News Duncan Faithfull G3 Pulse Podcast: Reflections on how the Gaming industry has fared in 2022, driving forward, product innovation, and G2E Duncan Faithfull, EVP, Gaming Business Leader and CCO of Quixant talks with Lewis Pek of G3 about ongoing supply chain challenges, how Quixant is pivoting to support the Gaming sector and looking forward to G2E and beyond. Duncan, how would you define 2022 at this point as we look ahead beyond the summer? What's improved - what's stayed the same and what's proving challenging? I’d say that 2022 has continued the challenges of the last couple of years. At the start of the year, we all expected the supply chain challenges to improve, but the reality is that they’re with us for some time yet. Quixant’s response has been to focus our attention upon providing support for our customer base. We recognise that availability is king right now as customers seek to ramp up production to meet positive market sentiment. Our engineering efforts, therefore, have been concentrated around ensuring that we offer sustainable supply chain solutions. My belief is that 2022 presents an exciting opportunity as Gaming environments ‘normalise,’ but there is a lag between expectations as they unfold in the present and the long-term reality. Quixant’s focus on availability ensures that we are prepared for the next few years, not just 2022. What supply, price and inflationary pressures are we seeing in the market in regard to components? We're already seeing average machine prices rising as manufacturers pass on costs to operators - have we peaked or are we still climbing - and what's are the drivers? Speaking for Quixant, the vast majority of our products have around 1,000 individual components, and it only takes one of [...]

News Quixant announces the launch of its new UK-based service centre to enhance every stage of the customer journey Quixant launches a new hardware repairs service to expedite and streamline the process for its EMEA customers, in its pursuit to always enable customers to deliver the ultimate gaming experiences. With persisting supply chain challenges and extended lead times making building finished products a challenge for the industry, allied with an increase in demand across the majority of global markets,Quixant noted an increased importance and emphasis on the servicing of products, as customers’ stock of replacement products became increasingly limited. Discussing the need to enable its customers to turn around products quickly and return machines to full operation and mitigate the increasing costs of shipping products internationally for repairs, Quixant identified a need to provide a UK-based repairs Service centre to best support its EMEA customers as the market continued to rebound. Quixant is delighted to launch the partnership with Teknotronik, the leading provider of electronics repairs, who draw from unparalleled experience in servicing the industry. After almost a year of exploration, working closely with our teams conducting repairs in Taiwan, developing processes, and SOPs, and conducting extensive trials, the new service will be available from mid-July. The new centre will benefit customers in the EMEA territories with some top-tier UK Quixant customers – particularly in the pub sector – and customers in the EU already benefiting from the new offering. Taiwan will remain the primary repair centre for customers in Australia and the Far East and our dedicated US local facility will continue to serve customers in North America and LATAM. Leo Bateman VP of Business Development for EMEA commented: “As supply chain challenges persist, we have been proactively redesigning our products [...]